Zone Hardy Trees & Shrubs Warranty Claim

Brand new for 2025!

This page is for only zone hardy trees & shrubs that are covered under our warranty policy. **

For those of you who are running into health issues with your newly purchased trees or shrubs...where you are experiencing leaf drop, brown or yellowing leaves, or other concerning symptoms...we are changing how we process our warranties. The warranty policy is still the same where you must be within 6 months of the purchase date if your purchase did not include root stimulator or within one year of the purchase date if your purchase did include root stimulator. Discounts still void the warranty. Additionally, remember that this is only a One Time 50% store credit for each zone hardy tree or shrub that was purchased from Greenscape Gardens. Multiple warranty claim requests for the same plant will be denied.
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To better serve all of our customers, we are no longer accepting warranty claims on our zone hardy trees & shrubs in the store without your request first being approved via the form below. What this means is that we need to see pictures of the affected plant(s) along with a copy of the purchase receipt(s), before you get to the store. This will be particularly important during our peak months of April and May. If you arrive before you get in touch with us via this form, processing your warranty claim will be delayed and will need to be completed prior to arriving for store credit.

Before you arrive to Greenscape Gardens you must first fill out the form below along with uploading all appropriate files (10MB maximum). Our team will work on your request as soon as possible. Please allow us a few business days to ensure that we have everything needed to process your request. Please don't dig up to bring in dead trees or shrubs to Greenscape.

What You Need to Do:
   
     1. Gather These Items:

           ~ Photos: 2 close-up photos of the issue and 1 wide shot of the entire plant.
           ~ Receipt:  A digital or physical copy of your purchase receipt.

     2. Fill Out the Form Below:

          ~ Upload the photos and receipt.
          ~ Answer the following questions:
               - What are the lighting conditions that this plant is exposed to throughout the day?
               - Was this tree/shrub planted immediately after it was purchased? If not, how long did it spend in the nursery pot and what was its sun exposure?
               - Trees & shrubs need extra care after planting. How many days per week did you water? Please elaborate on your watering routine, including your dosing amounts.
               - Have you watered around the root ball at the dripline by hand for 60 seconds per dose? (Or up to 2 minutes for trees that started in containers 10 gallon or larger)?
               - Did you rely only on a sprinkler system for watering the tree?
               - If the tree/shrub started to decline after the winter season, how often did you water over the winter?
               - During the winter, did you give it approximately 3 gallons each time you watered?

     3. Submit Your Claim:

          ~ Double-check the email address you entered and make sure that your images and receipt details are uploaded before clicking the green Submit button.
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What to Expect After Submission:

     1. Review Time: We will review your request and respond within a few business days.

     2. Email Response: Look for our reply with one of the following:
          ~ Approval, including your estimated credit and next steps.
          ~ A request for additional information.

     3. Store Visit: Once approved, please bring your confirmation email to the store to finalize the store credit process.
          ~ Please remember to not dig up and to not bring in dead material to the store.
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Why are we changing how we process warranties?
The answer to this question has several reasons. First, to maintain a smooth, efficient & accurate checkout experience for all customers, including yourself. Second, to devote the proper amount of time and attention to those who need extra assistance with plant health care and subsequent warranty situations. Thirdly, to better utilize the time and knowledge of our staff and to improve the overall operation of the garden center. We realize that this is drastically different to how this process has been completed in the past, however, this new process will ensure that everyone has a positive experience.

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Disclaimers ** Please reach out to us prior to arriving to expedite warranty claim processing. Your warranty claim request will be denied if you do not include a picture of the plant and the receipt in your submission. Once you have reached out via this form, it may take several business days before you hear back from us, so please plan accordingly to not miss your deadline. ** Please remember, only zone hardy trees & shrubs, including native trees & shrubs and edible trees are eligible for a warranty. All other plants such as tropicals, annuals, perennials, houseplants, edibles and citrus do not qualify for a warranty. ** Please contact us at support@greenscapegardens.com if you have additional questions, concerns or information. **